The
person that I feel exemplifies competent communication is Tracy Walters; she is our
centers Program Director she hold a Master degree in Special Education. I have been observing her communication
skills for some time. Tracy demonstrates the ability to
move from the context of a discussion with a staff member about a concern with a child; to talking with a parent who may have a question about using the center on the weekend. I think Tracy is the epitome of how ethics in conversation should play out.
Tracy listens effectively allowing a person to complete their thoughts, her body language is always neutral; I have notice she
will turn her body in a manner that says you are important and I am interested in
what you are saying to me. When she
responds it is from an intellectual stand point; she demonstrates a vast
amount of knowledge, wisdom and experience.
I listen to a conversation she had with one relatively new staff
member who mention she has restless leg syndrome and she likes when her dog sleeps across her legs. Tracy suggested she try using a weighted blanket. If I could model my communication behaviors after anyone it would be Tracy. I now understand why the staff often go to her for consultation; she is amazing!
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